Frequently Asked Questions

HOW TO ORDER

New Customers - Click here

Returning Customers - Log in with here account email and password

Email - Email your order to support@abler.com and include the following details:
1. Product Name
2. Quantity
3. Your Name and Contact number
4. Shipping Address

Customer Service will create an order for you and will contact you regarding the payment

Telephone - Toll Free - 1-877-497-8777

Live Chat  

[X] Close this question

PASSWORD

Forgotten your Password - Click here.

New Password is forwarded immediately to your email address as registered. We suggest checking spam/junk folders if not received or contact Customer Service Team who will gladly reset the password.

[X] Close this question

SHIPPING

FREE SHIPPING: 1st class Airmail Shipping - delivery 10-14 working days

Express Post: EMS - delivery 5-7 working days - Fee $30 (for larger orders a higher EMS fee applies)

Tracking - http://www.track-trace.com/post



Abler dispatches your order from either Vanuatu - South Pacific (near Australia), Seychelles (near South Africa) or India.

[X] Close this question

DELIVERY

The postal service makes every effort to deliver ontime. Orders are disptached within 72 hours of payment being approved.

Large orders will be shipped in multiple packages on different days.

If you have not received your order within 21 working days, please contact Abler Customer Service.

Replacement order will be issued ONLY if a correct address was provided to Abler at the time of ordering.

[X] Close this question

PAYMENT

Abler accepts credit / debit/ gift cards

- Visa
- Mastercard
- Amex
- Checks/Cheques (minimum order value of US $100)

[X] Close this question

CANCELLATIONS/REFUNDS/RETURNS

Abler is committed to offering our customers the highest quality of service and products.
Orders displaying a status of processing or shipped cannot be cancelled, however, upon receipt of the package please return the package to our depot for a refund.
Please direct all your queries to our Customer Service Team promptly.

[X] Close this question

OUR SERVICE

At Abler you our Customer is the key to Abler's success. We offer to you a guarantee of the highest possible standard to ensure a timely delivery and quality product. We are here to offer results to you and your horse.

[X] Close this question

CONTACT US

Live Chat  

Telephone - Toll Free - 1-877-497-8777 (USA)

Email - support@abler.com

[X] Close this question

STATUS OF ORDER

You can check the status of your order by logging onto your Abler account - http://www.abler.com/Login

[X] Close this question

TESTIMONIALS

Established in 2008 Abler is proud of its products, and niche within the Equine Pharmaceutical industry.

We focus only on horse medication at Abler.

Clinical testing and scientific data is assured at Abler. Nothing pleases us more than to hear from you our customer and sharing your success stories about how Abler makes a difference to the performance and health of your Horse.

Share your story with other Abler Customers and the Abler Team.

[X] Close this question

PROMOTIONS/SPECIALS

Subscribe to our Newsletter for news and updates. Like our Facebook page or follow our Twitter account for Exclusive Offers - only for our fans

[X] Close this question

OUR PRODUCTS

Click on Catalog to view our products list.

[X] Close this question

VETERINARIAN ADVICE

Abler is the manufacturer of all Abler products. The Customer Service Team will be pleased to direct your technical inquiry to the Abler Management team.

[X] Close this question

PRODUCT INFORMATION

Specific product information is available via Abler Videos and Abler Articles or clicking on your preferred product on Catalog page.

[X] Close this question

WHOLESALE INQUIRES

Abler welcomes inquires from within the industry to support@abler.com - Please advise quantity and product details.

[X] Close this question