Customer Service

• Online Orders:-
  • New Customers: Create an account here. Important: Your e-mail address must be confirmed before using it to log in to our store. Once you have created a new account, we will have sent you a verification email to the address you used to create the account. To confirm the e-mail and instantly log in, please, use the confirmation link in that email. The link is valid only once. If you cant find the email in your inbox, try looking in your spam or junk folder.
    Set your Default Billing and Shipping Address
    When creating your new account with us, you are prompted to provide an address. This address will be used as your Default Billing Address and Default Shipping Address.
    Your Default Billing Address must match the address of your respective Bank Account for the Payment Method you intend to use.
    Payment processors use this address to verify your identity and may decline a payment if the Billing Address does not match your banks account details.
    To set your Default Billing Address and Default Shipping Address please log in and go to
    My Account and edit the Default Billing Address and Default Shipping Address.
  • Returning Customers: Log in here using your account email and password.
  • Ordering Online: Once you are logged in, buying online is easy. Simply browse our online catalog and select the quantity of product you want by clicking on the Buy Now or Buy Qty button. The product and its quantity are automatically added to your cart and you may proceed to view your Cart and check the details before proceeding to the Checkout.
  • Shopping Cart: From the Shopping Cart page you can
    
    • Review and/or edit the details of your order
    • Apply Discount Coupons for any current promotions that may be on offer
    • Get a Quote for Shipping from the Estimate Shipping and Tax widget
    • Proceed to Checkout
  • Checkout: From the Checkout page you will confirm
    • Billing Information: Billing Address
    • Shipping Information: Shipping Address
    • Shipping Method: Choose from our available Shipping Methods
    • Payment Information: Input your Payment Information
    • Review and Place your Order
  • Order Confirmation:
    • Upon placing your order you will receive, immediately an order confirmation email. Within 48 hours of your order being placed you should receive a second email to confirm your order is being processed with the status updated to Processing.
    • If for some reason we are unable to fulfil your order or there is a payment problem we will contact you via telephone or email.

Accepted Payment Methods

• ECheck: Electronic Check (U.S.A. only)
  • Secure Transaction:
    Your details are encrypted and passed securely to the payment gateway.
  • What is an electronic check?:
    An electronic check is a one-time, electronic funds transfer from your bank account that allows you to pay for your purchase via the Internet without actually writing a check. It is essentially an electronic version of a paper check, which includes date, payee name, dollar amount, digital signature, bank account number and routing number.
  • Routing Number:
    The bank routing number is used to identify the banking institution and is included in the long string of numbers located on the bottom of a check. The first 9 numbers from the left at the bottom of your check is your Bank Routing Number. Please call your financial institution if you have any questions about your bank routing number.
  • Account Number:
    The bank account number is used to identify your checking account and is included in the long string of numbers located on the bottom of a check. Your check number is not a part of the account number. Please call your financial institution if you have any questions about your bank account number.
  • Which bank accounts can I use to make electronic check payments?:
    Only a personal or business checking account may be used. Deposit Slips, Credit card checks (checks drawn on a credit card account) and money market accounts, CANNOT be used for electronic check payments. In the event that your financial institution does not accept Automated Clearing House (ACH) transactions, you will be notified. Please contact your financial institution if you have questions about ACH acceptance.
  • How is my payment processed?:
    Once the order has been created the transaction will be processed electronically. Processing of payments can take from 3 to 5 business days. If your order is urgent and you wish to expedite shipping, email a screenshot of the approved payment to Abler Customer Service.
  • Can I change my order or get a refund?:
    Your order can be refunded once payment is received by Abler (3 to 5 business days). Refunds once processed make take another 3 to 5 business days to reach your account. Please contact Abler Customer Service if you wish to amend order.
• Bank Transfer:
  • You will receive our bank details during the online Checkout procedure and in your Order Confirmation email.
    Once your order has been placed and you have received our bank details, contact your bank at an office or branch or by phone to initiate a transfer. You can fill out a transfer form at the physical bank office or do a Telegraphic Transfer payment over the phone. Another option is to set up an online banking account on the Internet and do an online bank transfer payment.
  • To convert your currency to $USD, use this Currency Convertor
  • Minimum Order Total:
    Bank Transfer payment method availability is subject to Minimum Order values.
  • Fees:
    • Local Bank Charges: payable by Beneficiary
    • Remittance Costs: payable by Customer

Pricing

Most of our products offer discounts based on the quantity of each ordered, in the form of tier prices. When you order an amount that matches a tiered quantity, the price is discounted accordingly. Significant savngs are possible by purchasing larger quantities per order.

Promotions

From time to time we may run promotions which offer discounts based on certain criteria, such as quantity ordered or for clearance stock etc. Such discounts are typically calculated at Checkout and appear as a Discount near the order subtotal

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We securely encrypt your payment information you provide and pass this into the banking system so your payment can be processed.

When you provide sensitive information such as personal or financial information through our website, the website uses secure SSL encryption technology and you can see confirmation of this in your web browser with a secure padlock appearing in our site URL.

Review our Privacy Policy.

Once your order status is processing, shipping will take place within 24-48 hours (Monday to Friday). A shipping confirmation email will be sent to you accompanied with a track and trace number if applicable and your order status will progress to Shipped.

For more information about shipping and shipping methods, see Shipping & Returns.

Please contact us if you have any questions.

Returns and Refunds: We will refund for any product as long as we have received the goods back from you and the product can be resold. The products need to be unused, unopened, with an expiry date of more than 6 months. We will only refund to your original payment method used for that order.

Cancelling an Order: If you wish to cancel your order you need to be prompt as your order is likely to be on its way to you within 48hours of you placing it. If you cancel before the goods are shipped we will refund only back to the payment method which you used to pay for the order.

Product Quality: We guarantee that the goods are as represented on the website, from the manufacturers stated, arrive to you in good condition, with manufacturers seals intact, and with sufficient time to expiry. If we fail to meet these conditions, we will either replace or refund the goods.

Abler is committed to offering our customers the highest quality of service and products.
Orders displaying a status of processing or shipped cannot be cancelled, however, upon receipt of the package please return the package to our depot for a refund.
Please direct all your inquiries to our Customer Service Team promptly.
You can find details and the current status of your order by logging in here.

Order Status: You may view your orders at any time by logging in and clicking on My Account, which will take you to "My Dashboard" from which you can view any/all orders you have placed as well as items still in your "Shopping Cart" and "Wishlist". You can also edit any details of your account details here, including your Name, Address, Delivery Address, Telephone Numbers, and Email addresses.

My Order Reminders: You can set reminders for products that you regularly order from two locations:

• In the Order Review section at Checkout
• From the My Account, My Order Reminders tab.

You can create/update/remove reminders from the My Order Reminders page where you will find a list of all of the products you have previously ordered.

For each reminder that you set, a reminder email will be sent to you at the specified date/period that you have selected, which contains links to easily create your next order.

Payment Transaction Failed?: Payment for your transaction may have failed for a variety of reasons. The following are the most common:

• Bank Account Information: The account information you provided was incorrect, example Bank Name, Account Number, Routing Number are often incorrectly entered.
• Billing Address: The Billing Address for your store account does not match your Bank Accounts address. Many banks cross reference these two addresses to protect you from fraudulent activity.
• Time Out Error: If a transaction attempt takes too long to process a time out error occurs resulting in a Failed Transaction. These incidents are rare and may be a consequence of poor internet connection or an upstream issue with the payment processor or the bank.
• Nondescript Transaction Error: from Acquirer/Risk Check Fail. The Account is not valid or does not belong to a US Financial Institution. If you receive an error message after submitting your default billing address, Account Number and Routing Number, please make sure the details are correct and try again or contact your Bank

Whilst we will make every endeavour to identify the issue and resolve it, you can avoid future problems by ensuring that your account details are accurate and up to date. You may view your orders at any time by logging in and clicking on My Account, which will take you to "My Dashboard" from which you can view any/all orders you have placed as well as items still in your "Shopping Cart" and "Wishlist". You can also edit any details of your account details here, including your Name, Address, Delivery Address, Telephone Numbers, and Email addresses.

My Dashboard:
Once your account has been created you can view your account details, by logging in using the log in links on any page. Once logged in you will be directed to My Dashboard, from where you can view your Recent Orders, view/edit your Account Information and Billing and Shipping Addresses. On the left panel is a block titled My Account from which you can view and/or edit the following:

• Account Information: Edit your Name, Email address or Password
• Address Book: Add or edit your default Billing Address and Default Shipping Address
  • You may wish to save more than one billing or shipping address depending on your preferred payment method/s and destinations. You can add up to 4 unique Billing Addresses and 4 unique Shipping Addresses in your account.
    • Log in and navigate to your Address Book
      • To add a new address: click on 'Add New Address' button to create Additional Address Entries, complete the form and click 'Save Address'
      • To edit an existing address: click on the 'Edit Address' link for any existing Address Entries, edit the form and click 'Save Address'
      • To make an address your default address: create or edit an address and tick the box 'Use as my default billing address' and/or 'Use as my default shipping address', edit the form and click 'Save Address'
    • When you have finished editing an address, click 'Save Address'
  • Once you have configured your address book, you can Checkout using your Default Billing Address and Default Shipping Address, or choose another from your list of saved addresses that you have created, to suit the payment method you intend to use and the destination for your shipment.
    It is important for most payment services that the Billing Address you specify corresponds with the address used for your Bank Account.
• My Orders: View a record of all your Orders, Reorder past orders or Create a Help Ticket for a particular Order
• My Product Reviews: View or Edit Product Reviews that you have submitted
• My Wishlist: View Products that you have previously added to your Wishlist
• Newsletter Subscriptions: Subscribe/Unsubscribe to our Newsletter
• Help Desk: View Support Tickets that you have raised or Create a new ticket
• Reward Points: View your Abler Points from our Loyalty Program
• My Referral Program: Login or Signup to the Referral Program and Manage your Account
• My Order Reminders: Create reorder reminders for products that you regularly order.

Forgotten your Password?:
Click here to reset your password.
A New Password is forwarded immediately to your email address as registered. If you cannot find the email we suggest checking your spam/junk folders. If the email was not received contact the Customer Service Team who will gladly reset the password for you.

• Apple Devices
  • Launch the Safari browser on Apple’s iOS and navigate to the web page you want to add to your home screen. Tap the Share button on the browser’s toolbar — that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch. Tap the Add to Home Screen icon in the Share menu.
  • You’ll be prompted to name the shortcut before tapping the Add button. The shortcut can be dragged around and placed anywhere, including in app folders — just like a normal app icon. (To create app folders on iOS, touch-and-drag an app’s icon onto another app’s icon and hold it there for a moment.)
  • When you tap the icon, it will load the website in a normal tab inside the Safari browser app.
  
• Android Devices
  • Launch Chrome for Android and open the web page you want to pin to your home screen. Tap the menu button and tap 'Add to homescreen'. You’ll be able to enter a name for the shortcut and then Chrome will add it to your home screen.
  • The icon will appear on your home screen like any other app shortcut or widget, so you can drag it around and put it wherever you like. Chrome for Android loads the website as a “web app” when you tap the icon, so it will get its own entry in the app switcher and won’t have any browser interface getting in the way.
  • Other popular Android browsers also offer this feature. For example, Firefox for Android can do this if you tap the menu button, tap the Page option, and tap Add to Home Screen.
• Windows Devices
  • The process is similar on Windows Phone. First, open the web page Dosage Calculator you want to pin in Internet Explorer. Tap the More (…) button and tap Pin to Start in the menu that appears. Windows Phone 8.1 supports live tile updates from websites that have configured the feature, just as Windows 8 does.
  • If you have another type of smartphone or tablet, it probably has this feature, too. Just open its browser and look in its menu for an option named something like “Add to home screen” or “Pin to home screen.”