Upon placing your order you will receive, immediately an order confirmation email. Within 48 hours of your order being placed you will receive a second email to confirm your order is being processed with the status updated to Processing.
If for some reason we are unable to fulfil your order our Customer Service team will contact you.
Once your order status is processing, shipping will take place within 24-48 hours (Monday to Friday) A shipping confirmation email will be sent to you accompanied with a track and trace number if applicable and your order status will progress to Shipped.
Please contact us if you have any questions.
We offer several choices for shipment of your order, from which you can select in the checkout process:
- Registered First Class Airmail:
- Fee: FREE *
- Destinations: All countries with the exception of South Africa and New Zealand
- *Registered airmail is the preferred shipping method as it is more secure and less likely to be stolen or lost. It does require a signature on delivery.
- Express Mail Service - EMS:
- Fee: from $USD25.
- Destinations: Most countries with the exception of South Africa and New Zealand.
- Non Registered Airmail
- Fee: Free*
- Destinations: USA and Australia Only.
- *Abler accepts no liability for non delivery of packages shipped via this type of shipping method, as we have no way of tracing a non registered package.We highly recommend selecting Registered Air Mail or Express Mail Service (EMS) ( with Tracking Number) instead of Non-Registered Air Mail so we can trace the whereabouts of the package in the event that it is not delivered within the specified transit time.
Orders over 2kg (4.4lb) - will be shipped in multiple packages. Contact Abler if your order is urgent.
- Registered First Class Airmail:
Deliveries can be made to your home or business address, which you can specify in your account settings or at the time of checkout. Please bear in mind that both Express Mail and Registered mail shipments will require a signature on receipt of your delivery. In the event that you are not available at the time of delivery, a notice will be left to advise of the attempted delivery and how to contact the post office to arrange a redelivery or at which post office it is be stored for collection.
- We DO NOT offer overnight shipping.
- We DO NOT ship to APO addresses.
- For deliveries to PO Boxes, login and go to your Account page and set your Primary Shipping Address to the PO Box as appropriate.
- Notice to Collect for failed deliveries: Packages must be collected from the Post office within 7 days of the notice or it will be returned to sender.
Abler dispatches your order from either:-
- Vanuatu, South Pacific (near Australia)
- Seychelles, Indian Ocean (near South Africa)
- Singapore (South East Asia)
Delivery Times: We promptly ship most orders within 48 hours. The delivery times are entirely dependent on the postal service.
Customs: When your package passes through Customs there might be a delay of up to 72 hours before the package is released into the local postal system. We suggest that you always allow extra time and order ahead so you are not inconvenienced.
Delivery timeframes for international services vary depending on the destination and, if applicable, exclude time in customs. Areas outside of metropolitan cities may also experience longer delivery timeframes.
Delivery time is calculated from date of shipping from depot. You will receive an email notifying you when the order has been shipped.
- Delivery times for Regular/Registered Airmail post are typically:
- USA / Canada: 7 - 10 business days
- UK: 7 - 10 business days
- Europe: 7 - 10 business days
- Australia: 7 - 14 business days
- All other countries: 7 - 14 business days
- Delivery times for Express Mail posts is typically:
- Worldwide: 3 - 5 business days
If your order hasn't arrived within the standard delivery times above, please allow an additional 7 days for delivery prior to contacting us to establish if your order is simply delayed with delivery, held at customs or indeed lost.
To check your order status, log in and visit the link My Orders to view a record of your Recent Orders, where you can view the details of your order 'View Order' and access order tracking information.
- Login to our website here
- In the Recent Orders list click on 'View Order' for the order you wsih to track
- In the section under your Billing Address click on 'Track your order'
- A popup window appears revealing your Tracking Number.
You can use these sites to track your order.
We will reship or refund any lost order provided we are contacted within 6 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 6 weeks.
We are happy to replace any order that has not been delivered but on the following conditions:
- 21 working days has elapsed in addition to the standard delivery time since the ship date.
- The shipping address provided to us is correct.
If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details.
The postal service makes every effort to deliver ontime. Orders are dispatched within 72 hours of payment being approved.
Shipments by Non Registered Airmail: Abler accepts no liability for undelivered packages shipped via this type of shipping method.